Terms & Conditions

Terms & Conditions Overview

K2 Nutrition was first established in 2007 and is completely dedicated to your nutritional needs. If you have any suggestions or comments to help us improve any aspect of our service please email us at: info@k2-nutrition.co.uk

Making A Purchase

Making a purchase could not be easier; just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We currently accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch and Solo cards. When making a card payment, please ensure that the billing address you enter is the address your card is registered to. Personal Cheques, Postal Orders and Cash can be used as payment methods but please call: 01253 881151 to place your order. We would recommend that you send these particular methods of payments using a Recorded Post service as we will not be held responsible for any incurred loss. When you receive email confirmation of your order, this is to indicate that we have received your order; it does not indicate that a contract exists between us. Once we have accepted your order and sent you an invoice this will indicate a contract between us. We have included this in our Terms & Conditions to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable, unless an exclusive special offer has been abused then we reserve the right to change the final price without prior notice or consent. 

Shipping & Handling

All U.K. Mainland orders over £50 are sent via Interlink Express or 1st Class Royal Mail FREE of charge. All orders off the U.K mainland are sent via DPD or UPS and are subject to further charges per 20kgs. N.B. Your delivery will need to be signed for - normal delivery hours are Monday to Friday 9am- 3pm. If you are not present upon delivery you will be left a calling card. If no response is given with 7 working days it may be returned to us at a cost you may have to incur. 

Delivery Schedule

It is important to remember unlike many of our competitors our U.K. Mainland delivery is a next working day service. This means that if you place your order before 3pm (Monday to Friday) you will usually receive your goods the next working day. If you are based off the U.K. Mainland delivery normally takes 2-3 days. If you wish to place an order for delivery to Europe or another non UK destination, please contact us for details of your nearest local distributor. Email: sales@k2-nutrition.co.uk We will not be held responsible for any late or lost deliveries due to mechanical or vehicle failure, weather, theft (if you request your parcel be left in your 'safe place' or with a neighbour), incorrect or incomplete address details that you have provided or natural disasters. 

Back Orders

If you place an order and we do not have a product in stock we will contact you as soon as possible to inform you of the delay and ask you whether you would like to wait for the product to be available or cancel that product from your order. 

Tax Charges

20% V.A.T. will be added to all orders with taxable products. 

Credit Card Security

When the order is placed on our website, credit card numbers and personal details are encrypted using a 128bit security system. They are only decrypted after they reach our order computer. They are not held in clear text on any web site and once the order has been printed and processed your card details are shredded and recycled. 

Money Back Guarantee

Every single K2 Nutrition product comes with a full money back guarantee. If for any reason you are not satisfied with your purchase, you may return it to us for a full refund providing the product is still in its complete unopened state. As these are Food Products we cannot exchange opened pots. Please call us first to arrange a return. The company address can be located on every tub and can also be found on the 'About Us' page of this website. 

Contacting Us

If you need to reach us you can either telephone us on: 01253 881151 or you can email us at: info@k2-nutrition.co.uk 

Privacy Policy

To conform to the 1998 Data Protection Act, K2 Nutrition does not disclose buyers's information to third parties other than when order details are processed as part of the order processing procedure. Under certain circumstances, we may be asked by the courier to provide a contact telephone number to contact you about delivery of your order. In this case, the third party will not disclose any of the details to any other third party. 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive that can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm 

Exclusive Special Offers

This type of special offer may only be used by the intended individual and as such may not be used by anyone other than the intended customer. If you abuse an exclusive special offer we reserve the right to change the final price without prior notice and/or decide whether it can be used in conjunction with another offer and no cash alternative will be honoured